The National Forest Corporation (CONAF) informs all users that tickets, passes or entrance fees purchased through its online platform are final and nonrefundable. We encourage our users to carefully read and understand this policy. To avoid any inconvenience, please verify your personal and billing information before purchase confirmation. Please Note: You will not be able to make changes once your order has been submitted.

Our refund policy is set out in accordance with Chile Consumer Protection Law No. 19.496 under provisions of its Article 3 bis, letter b).

In the event of a wild area closure due to Acts of God and/or force majeure such as, without limitation, natural disasters (volcanic eruptions, landslides, floods, hurricanes, tornadoes, earthquakes, wild fires, others); or a public health emergency declaration by the local or national authority, CONAF may issue a full refund of the value paid by the buyer upon validation, authorization and coordination with our sales team.

Customers may submit a refund request through our website platform within 30 days of the date of closure. To proceed, please fill out this online refund request form including order confirmation details, national or international bank account information.

To be eligible for a full refund, the customer must request the exact amount originally paid (partial refunds are not allowed). Visitors already in the park or protected area, at the time of closure, cannot request a refund.

If a refund is issued, it will be issued to the bank account provided in the refund request form, through a wire transfer. We will not be liable for travel or any other expenses that you or anyone else incurs in connection with a closure within our national network of protected wild areas.

Please allow thirty (30) business day from the date of receipt of a refund request and confirmation of payment booked in CONAF’s bank account.